Privacy & Cookies Policy
Our contact details
Name: Arcstream Systems Ltd
Address: Unit 4, First Quarter, Blenheim Road, Epsom, KT19 9QN
The type of personal information we collect
We currently collect and process the following information:
- Personal identifiers, contacts and characteristics (for example, name and contact details, job titles, employer’s company details)
- The capacity in which we are working with individuals
- Resume or Curriculum Vitae information where someone has applied for a role with the company
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To maintain contact for business purposes
- To find out more about our services
- To apply for a job
- For billing or contract purposes
We use the information that you have given us in order to communicate with you as part of ongoing business relationships, to provide details about our services, to consider job applications.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
- Your consent.
- You are able to remove your consent at any time. You can do this by contacting firstname.lastname@example.org
- We have a contractual obligation.
- We have a legal obligation.
- We have a legitimate interest.
How we store your personal information
Your information is securely stored on our internal IT systems, or on secure cloud-based servers such as Google Drive which are fully compliant with UK laws.
We keep personal information for period of time that is consistent with our ongoing business relationship. We will retain your data whilst you are a client or partner to facilitate legitimate business interests, or for as long as is necessary to conduct audits or comply with legal obligations.
Unless you choose to identify yourself to Arcstream, by filling out a contact form you remain anonymous to the company.
Log Files, IP Addresses, URLs and Other Data
We gather some information automatically to analyse trends in the aggregate and administer our Websites and Services. This information may include your Internet Protocol address (or the proxy server you use), device and application identification numbers, your location, your browser type, your Internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration information, and date/time stamps associated with your usage.
This information is used to analyse overall trends, to help us improve our websites and services, to collate and aggregate non-personal information.
We will not share your data with third parties without your prior consent, except when required by law, or where they are a secure service providing us with a facility such as payment processing, cloud storage, CRM, mailings, or analytics. These service providers are not permitted to store or use this personal data except for the sole purpose of providing their services to us.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at email@example.com if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at firstname.lastname@example.org
You can also complain to the ICO if you are unhappy with how we have used your data www.ico.org.uk